SUPPORT
How to order?
We pride ourselves in manufacturing long-lasting, evolving products that will last a lifetime.
With more than 300 roof racks installed on vans across North America, Remora Co. will take care of you all throughout the buying process for a stress-free experience.
No matter the size of the project, we want to hear about it!
You have heard about Rémora Co. Roof Racks and read such good things about us that you now dream about installing one on your Ford Transit, RAM Promaster or Mercedes Sprinter? Simply send us an ordering form (that you can find under the CONTACT-US section) and we will get back to you as soon as possible, either by phone or email.
Our representative will contact you about what we have to offer that fits your needs and budget.
Once you have found everything you need and the initial meeting with our representative is done, you will receive a quote containing the discussed items. At this point, it is important to read the quote thoroughly and make sure that all the items that you want are in there.
After you have accepted the quote, our representative will send you an automated message in which you will be prompted to process a first payment, consisting of 50% of the total invoice, so as to confirm your order.
Packaging & shipping costs calculation
Following the desired reception or pick up date, your items will be packed and the final shipping costs will be calculated.
Final payment & expedition
When your order is packed and ready to ship, we will send you a final invoice to proceed to the final payment of your order. Following said payment, your equipment will be shipped as quickly as possible! Purchase receipts and installation manuals will also be sent to you via e-mail at this moment.
Follow-up
Since your satisfaction is our top priority, we always get in touch with you about 2 weeks after you have received your order as well as 6 months after. That way, if you have any questions or concerns, we are able to react accordingly and quickly!